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Medical Information/Adverse Event Reporting/Product Complaints
In case of medical emergency, please dial 911 or contact your physician immediately.
To request medical information or to report an adverse event or a product complaint, please contact Astellas Pharma Canada by:
In case of medical emergency, please dial 911 or contact your physician immediately.
To request medical information or to report an adverse event or a product complaint, please contact Astellas Pharma Canada by:
This website (www.MyMyrbetriq.ca) (the “Site”) is administered by Astellas Pharma Canada, Inc. The Site is intended for Canadian residents only and is subject to all applicable Canadian laws. Astellas is aware of your concern for privacy when using the Site. We want to give you the opportunity to know what information we collect about you and what rights you have in relation to such information. At all times, however, Astellas reserves the right, and you consent to such right, to disclose information where required by law or to comply with valid legal process (such as a search warrant, subpoena or court order), to protect the company’s rights or property, including without limitation the right to transfer the data in the event of a transfer of control of Astellas or the sale of substantially all of its assets, or during emergencies when safety is at risk.
In this Privacy Statement, “Astellas” refers to Astellas Pharma Canada, Inc., and its affiliated, associated and related companies.
Questions about this Privacy Statement may be directed to:
or you can write to us at:
Astellas Pharma Canada, Inc.
Attn: Privacy Officer
675 Cochrane Drive, Suite 500, West Tower
At this Site you have control over how your Personal Information (as defined below) is obtained, used and given out. Your Personal Information is kept in strict confidence; Astellas utilizes appropriate security safeguards to keep your information confidential and secure. Only authorized personnel have access to your Personal Information and we do not release your Personal Information to third parties other than those third parties that are necessary to satisfy the Purposes (as defined below) for which the Personal Information was collected, including third party service providers. While we cannot guarantee that errors, loss or unauthorized access to your Personal Information will not occur, our procedures and systems are designed to protect your Personal Information from such events.
Personal information means any information about an identifiable individual, including personal health information. This may include, but is not limited to, your name, address, email, telephone number, demographic information such as age and gender, survey information/responses, site registrations including usernames and passwords, health or patient information that you provide, including when you register on the Site or when you contact us with feedback, an inquiry, complaint or adverse event report, or any other information which might reasonably be used to identify you individually (collectively “Personal Information”).
Except as otherwise described in this Privacy Statement, Astellas collects Personal Information from you only when it is voluntarily provided. If you do not want your Personal Information collected, do not provide it to us. If you are submitting anyone else’s Personal Information, you are responsible for obtaining their consent to the disclosure of their information, as may be required by law.
We collect your Personal Information and use it for the following purposes:
(collectively, the “Purposes”).
Except as set out above and in the section entitled “Disclosure to third parties,” Personal Information will not be sold, rented or exchanged with unaffiliated entities unless you are first notified and consent to such transfer.
We will interact with you in many ways and these interactions often have different business purposes. The legal basis under which we process your Personal Information depends on the Personal Information categories we are processing about you and the specific business purposes for which we are processing it.
Information that is de-identified and/or aggregated and cannot be associated with an identifiable individual is not considered to be Personal Information.
Astellas does not set “cookies” for this Site or collect any information via the use of bits of information deposited in the visitor’s computer.
However, the Astellas web server captures the Internet Protocol (IP) addresses of each connection to this Site and the specific web pages visited during that connection. An IP address is a number assigned to your computer by your Internet Service Provider so you can access the Internet and is generally considered to be non-personally identifiable information because in most cases it changes each time you connect to the Internet. IP addresses may be used to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to the Site, and administer and improve the Site. Although the IP address and related information collected is stored in the server log files, no individual is authorized to access those files for any purpose other than system maintenance or administration. We may also use this information to help improve our website and our services by better understanding our audience. Astellas or its third party analytics service providers (e.g. Google) may also collect non-identifiable information in aggregate form to track data such as the total number of visits to our websites, the number of visitors to each page of our websites, and the domain names of our visitors’ Internet service providers. We may use this information, which remains in aggregate form, to understand how our visitors use our websites so that we may make the sites better.
Astellas may disclose your Personal Information to third party service providers who provide us with various business services, including hosting, monitoring and maintaining the Site, customer service, and preparing newsletters and mailings etc. We may also share your Personal Information with other affiliates within our group of companies, in compliance with applicable laws. If we allow third party service providers to have access to your personal information, they will only be permitted to access it or use it for purposes that are consistent with this Privacy Statement.
In addition, we may disclose your Personal Information to government authorities or third party organizations as permitted or required by applicable law, including when we have a reason to believe that such disclosure is necessary to identify, contact, or bring a legal action against someone who may be causing injury to or interference with our rights and property or those of any other person. We may also disclose your Personal Information when we believe the law requires it and in any situation that involves threats to any person’s physical safety.
If all or part of Astellas is merged into another entity or if Astellas is involved in another situation involving the transfer of some or all of our business assets, the information we have about you may be transferred to a third party as part of the negotiation or completion of that transaction. In the event the transaction is completed, your Personal Information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your Personal Information in any manner whatsoever and to delete such information, unless legally required to maintain copies.
The Site content, applications and services are intended for adult users over the age of 18. Astellas does not knowingly collect any Personal Information from children under 18 years old through this Site. However, if the parent or guardian of a child under 18 believes that the child has provided us with Personal Information, the parent or guardian of that child should contact us at APCA_Privacy.Commission@Astellas.com if they want this information deleted from our files. Anyone under 18 years old should seek their parent’s or guardian’s permission prior to using or disclosing any Personal Information on this Site.
Astellas takes reasonable steps to protect your Personal Information as it is transmitted from your computer to our Site and to protect your information from loss, misuse and unauthorized access, disclosure, alteration or destruction. All information transmitted to this Site is secure to the extent possible using industry standard technology. You should keep in mind, however, that no Internet transmission is ever 100% secure or error-free. In particular, email sent to or from this Site may not be secure, and you should therefore take special care in deciding what information you send to us via email. Moreover, where you use passwords, ID numbers, or other special access features on this Site, it is your responsibility to safeguard them.
We need to get your consent before obtaining or using Personal Information, or disclosing such Personal Information to anyone, unless otherwise permitted or required by applicable law. By using this Site and providing your Personal Information, you are consenting to our use of your Personal Information for the Purposes. You can withdraw this consent whenever you want, unless legal requirements prevent this. Let us know if you do not want us to use your Personal Information in any particular way, including uses described in this Privacy Statement by contacting Astellas’ Privacy Officer at APCA_Privacy.Commission@Astellas.com.
At any time, upon reasonable notice, you can access your Personal Information held by Astellas and request corrections to it using the contact details provided at the beginning of this Statement. Subject to legal requirements, we will comply with your request as soon as we are able to do so. We rely on you to provide us with your complete, accurate and current information. We may request certain personal information for the purposes of verifying the identity of an individual seeking access or correction to their personal information records.
Personal information will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received, unless otherwise required by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made anonymous. Astellas has developed and implemented detailed retention principles, and will ensure destruction of Personal Information in a method that prevents improper access.
Opting out of Electronic Communications.
In the event that you have provided consent to receiving electronic communications from Astellas and MyMyrbetriq.ca, and you no longer want to receive electronic communications from Astellas and myMyrbetriq.ca, you may unsubscribe by clicking the “unsubscribe” link at the bottom of any email you receive from us.
All questions or concerns regarding our use of your Personal Information and this Privacy Statement should be directed to the Astellas Privacy Officer.
Links to Other Websites.
Please note that the Site contains links to other third party sites and Astellas cannot represent or guarantee that these sites have privacy policies similar to Astellas. This Privacy Statement does not cover third party practices and Astellas disclaims all liability in relation to such third parties.
Astellas may transmit Personal Information about you to other Astellas affiliates worldwide. These affiliates may in turn transmit Personal Information about you to other Astellas affiliates. Astellas may also transfer your Personal Information to service providers located outside of Canada. When your information is transferred outside Canada, it may therefore be available to government authorities under lawful orders and laws applicable there. Nevertheless, all of Astellas’ affiliates and service providers are required to treat Personal Information in a manner consistent with this Privacy Statement. To obtain additional information regarding the basis for transfers and safeguards that Astellas has in place for cross-border transfers of Personal Information, please contact us using the contact information provided at the beginning of this Statement.
Last Updated: March, 2019.
Please note that both the English and French versions of our Privacy Statement have equal legal value.
Product information available on www.MyMyrbetriq.ca is intended for residents of Canada only.
The Content provided on this Site is provided for Canadian residents only. Astellas makes no representations that the Content is appropriate for residents of other jurisdictions. Any product discussed on this Site is only for the Canadian market. Astellas makes no representations that these products are available anywhere outside of Canada or are legal for sale in any jurisdiction outside of Canada.
YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THIS SITE. PLEASE CONSULT WITH YOUR DOCTOR, OR OTHER QUALIFIED HEALTH CARE PROFESSIONAL, BEFORE USING ANY PRODUCTS DISCUSSED ON THIS SITE.
Our policies concerning the use of your personal information are set forth MyMyrbetriq.ca Internet Privacy Statement and are incorporated by reference herein. By using this Site or the services provided by or through this Site (“Services”), to the maximum extent permitted by applicable law, you agree to waive and release Astellas from any claim or liability in connection with the collection, use, or disclosure of information consistent with MyMyrbetriq.ca Internet Privacy Statement.
All material on the Site including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, video clips, names, trade-marks, trade names, and logos (collectively, the “Content”) and all intellectual property rights therein, are owned, controlled, or licensed by Astellas or other individuals or organizations and are protected by worldwide intellectual property laws. You may use Site Content for your personal use for noncommercial purposes but no modification or further reproduction of Content is permitted. The Site Content may not otherwise be copied, downloaded, reproduced, deleted, modified, republished, retransmitted, displayed, or used to create derivative works or performances without the express written permission of Astellas or the respective owner of such Content, as applicable. All other rights reserved.
Names, trade-marks, service marks, trade names, trade dress, logos and products of Astellas appearing on this Site are protected by worldwide trade-mark laws and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by Astellas, except with the express written permission of Astellas.
Except as expressly provided above, nothing contained herein shall be construed as conferring to you any license or right in the Content. Other product, service and company names mentioned on the Site are for identification purposes only and may be trade-marks of their respective owners.
Any submissions you send to this Site or otherwise to Astellas by electronic mail, (the “Submissions”) with the exception of personally identifiable information as defined in the Astellas Internet Privacy Statement, shall be deemed to be non-confidential and Astellas shall have no obligation of any kind with respect to such Submissions. For the consideration of having the opportunity to send your Submissions to Astellas, you agree that Astellas shall exclusively own the Submissions and hereby perpetually and irrevocably assign all rights in the Submissions to Astellas and waive all moral rights associated thereto. Astellas shall be free to use, without compensation to you, any ideas, concepts, know-how or techniques contained in the Submissions for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating the Submissions.
You agree not to do any of the following while visiting or using the Site or any services provided by or through the Site:
If you choose to open an account on this Site, you are responsible for (a) maintaining the confidentiality of your user account and password; (b) not allowing another person to use your user account and password to access the Site, (c) any damages or losses that may be incurred or suffered by Astellas or any third party as a result of your failure to maintain the confidentiality your user account and password; and (d) promptly informing Astellas in writing of any potential or actual security concerns regarding your user account or password.
Links from or to websites outside the Site are meant for convenience only. Astellas does not review, endorse, approve or control, and is not responsible for any websites linked from or to the Site, the content of those websites, the third parties named therein, or their products and services and Astellas makes no representations or warranties regarding the accuracy or any other aspect of the content located on such websites. Linking to any other website is at your sole risk. On entering these other websites, you are encouraged to review and understand the terms and conditions governing their use.
Links on this Site, particularly those to other Astellas websites, may lead you to content on products and services that are not available in Canada. The existence of a link on this Site is not to be taken as implying that such products and services are, or will be made, available in Canada. Where the product or service is made available by Astellas, we encourage you to consult with Astellas to ascertain the manner in which Astellas can best serve your needs.
No endorsement or approval of any third parties or their advice, opinions, content, products or services is expressed or implied by any Content or links to websites, unless such endorsement is expressly stated by Astellas.
The Content is provided for informational purposes only and is not, nor is it intended to be construed as medical, legal, financial, investment, or other professional advice, opinion or represent a comprehensive or complete statement of the issues addressed on this Site. We do not offer personalized medical advice or patient-specific treatment advice. Only your doctor or other healthcare professional can determine if a product described in this website is appropriate for you. Use of this Site is not a substitute for a call or visit to, or consultation with, your physician or healthcare professional. You should not rely on the Site or any other service offered by or through this Site for medical diagnosis or treatment. Medical advice should always be sought from a qualified medical practitioner. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THIS SITE. PLEASE CONSULT WITH YOUR DOCTOR, OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL, BEFORE USING ANY PRODUCT DISCUSSED ON THIS SITE.
THIS SITE, INCLUDING ANY CONTENT, PRODUCTS, SERVICES, OR MATERIAL MADE AVAILABLE ON OR THROUGH THIS SITE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTELLAS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ASTELLAS DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY CONTENT AT THIS SITE AND MAY MAKE CHANGES TO THE CONTENT AT THIS SITE, INCLUDING TO THE PRODUCTS OR SERVICES DESCRIBED AT THIS SITE, AT ANY TIME WITHOUT PRIOR NOTICE TO USERS OF THIS SITE. INFORMATION AT THIS SITE THAT IS PERIODICALLY UPDATED MAY NOT BE CURRENT AT THE MOMENT YOU VISIT THIS SITE AND MAY CONTAIN ERRORS. ASTELLAS MAKES NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS; THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; THAT MESSAGES OR REQUESTS WILL BE DELIVERED; THAT DEFECTS WILL BE CORRECTED; OR THAT THIS SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE ABOVE EXCLUSIONS MAY NOT APPLY IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES.
In no event will Astellas be liable for any damages whatsoever, including but not limited to direct, indirect, incidental, punitive, and consequential damages (including without limitation those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this Site, any websites linked to this Site, the materials or Content contained at any or all such sites, or the materials, products or services offered on this Site or sites linked to this Site, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. In no event will Astellas, its suppliers, or any other party involved in creating, producing, or delivering this Site be liable to you in any manner whatsoever for any design made or action or non-action taken by you in reliance upon Content provided through this Site. Applicable law may not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.